Lean Six Sigma Green Belt
Lean Six Sigma is a pragmatic approach that emphasises the importance of focusing on delivering what the customer wants by utilising the skills and knowledge of the employees. Improvement projects aim to reduce the cost of poor quality, increase process capability, minimise process cycle time and remove waste to deliver what the customer wants, ultimately resulting in increased customer satisfaction.
Description
Content Overview:
Introduction
- History of Lean Six Sigma
- Roles and responsibilities in Lean Six Sigma
Define
- Project Charter including Problem Definition and goals, Business Case
- Kano
- Voice of the Customer including Critical to Quality (CTQ)
- Voice of the Process including SIPOC
- Lean Six Sigma and Project Management
- Project Selection
- Define Tollgate
Measure
- Measurement Information Model
- Selecting the right metrics
- Sampling - basic concepts
- Yield and Defects - Process capability measures
- Developing a Process Baseline
- Measure Tollgate
Analyse
- Process Value analysis - Value stream mapping Root Cause Analysis - process decomposition Cause and Effect Matrices
- Exploratory Data Analysis (EDA)
- Inferential Statistics for Root Cause Analysis (overview)
- Analyse Tollgate
Improve
- Generating Solution Ideas - Brainstorming (Six Thinking Hats) Process Improvement strategies
- Lean Principles Selecting Solutions Risk Management Pilot Projects
- Improvement qualification (quantifying improvements)
- Improve Tollgate
Control
- Sustaining improvement Statistical Process Control (SPC) Control charts
- Control Tollgate
Conclusions and Next Steps