PR303 Leading Quality Strategy and Planning
This course will provide leadership skills development in the application of quality planning within the context of product/service portfolio management. Delegates will leave the course with the capability of coaching and facilitating top management teams in the development of their understanding and deployment of the strategic management of portfolios of products/services, quality policies and the roles required.
Description
- Enterprise level product/service management:
- Product/service management as part of a management system
- Product/service portfolios, systems thinking and the extended enterprise (external stakeholders and suppliers)
- Review of processes to gather data about and flow down requirements from customers and stakeholders
- Understanding the context and environmental conditions of products and services (markets, competitors, benchmarking, technology, societal considerations)
- Managing legal, standards and regulatory compliance
- Coaching and facilitation skills to build commitment and engagement in leadership teams
- Facilitation of product/service review processes.
- Product/service strategies:
- Building product portfolio strategies
- Facilitating management tools to identify opportunities with top management teams (SWOT, Boston Matrix, Market Analysis, Product Lifecycles and Prioritisation Matrices)
- Facilitation of key tools to identify potential risks in the context of strategy development (FMEA, risk register, risk matrix, cause/effect diagrams)
- Roadmaps
- Product/service quality planning
- Policy deployment (Hoshin Kanri)
- Risk management approaches (risk avoidance or elimination, risk reduction by changing the likelihood or consequences, managing risk following evaluation)
- Managing financial risk and effective business cases
- Leading and coaching quality function deployment.
- Management and planning tools (new seven QC tools):
- Affinity diagram
- Interrelationship diagraph
- Systematic (tree) diagram
- Matrix
- Data matrix
- Arrow diagram
- PDPC
- Facilitation of tools with top management teams.
Prerequisites
The CQI and IRCA Professional level courses in Quality Management are aimed at experienced practitioners looking to advance to a strategic level and aspiring to become a Chartered Quality Professional.
At the point of enrolment, we ask you to provide a brief statement on your experience, training, qualifications and study goals (or you can send your CV). Our Programme Lead will assess this to ensure the level is appropriate and will support your development aims.
Suggested prior learning: Managing Quality Planning (PT208).